AG
Akash G

1 reviews | Active since Mar 2012

23 Apr 2015, 12:18

Still no solution

I came in on Monday night to sign up my son on Club V, was assisted by Mamphela, unfortunately the IDs did not match, Multiply had to update on their side, I called Multiply on Tuesday to update this which was confirmed done by them, I called Mamphela to tell her that all is fine, but she was off sick, it was handed over to \CV""; I made CV aware of this and I told I will be back in the evening to process this; he said he will wait for me; he only knocks off at 9pm; I come at 7pm; CV is gone home already; no one at Virgin knew he had family crisis; he only told me on 22/04.Then Dan tries to help me; a system error occurs and he said it takes a day normally and I should come on 22/04; he will wait for me. I come at 7pm;they say Dan is coming now; after my workout ; Dan is gone home;another family crisis.Can these sales guys stop blaming Multiply and just contact them to sort this out.Is there no commission on Club V that no one wants to close the sale?<br> """

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply23 Apr 2015, 13:51
Official
Hello Ak4G,

Thank you so much for taking my call today.

On behalf of Virgin Active I once again would like to apologise for the level of service you received from our club staff.

As discussed, I have already made contact with Momentum Multiply to confirm why your son's contract application is rejecting.

Feedback will be provided shortly :)

Regards
Robyn