still no refund after 5 days of cancellation

<p>i cancelled the membership a week ago but the refund of the membership cards is still not received ofwhich i was told to check the latest monday</p> <p>we have been checking since friday of which i am disappointed cause i have worked at a bank and it does not</p> <p>take this long to clear funds</p> <p>was the refund processed or not cause right now im getting the run around and already i have a bad idea of virgin active sales consultant now the refund is not processess up until now</p>