Still no improvement

Below is my previous complaint as well as you answer. This was posted in December and nothing has been sorted out, normal empty promises as always. <br> <br> The Krugersdorp branch is still having major issues with maintenance. I inquired about spring clips, extra attachments for cable machines and several broken machines. All I get is a phone call from the manager with excuses. The tracker machine is still not replaced, the aircon is useless as the gym feels like a sauna at 5 in the morning. When I showed the maintenance manager the broken standing calve raise machine he responded that \that machine is the same\" pointing to the donkey calve machine. I don't know how or if he trains , but in my book it is definitely not the same. I understand that you don't really care about service as the only alternative is another branch of virgin active so you will still get your money. Luckily a planet fitness is opening in Noordheuwel. If you do not sort out the issues in this branch very fast you are going to have an empty gym. <br> <br> DO NOT bother replying to me or phoning me as I am not interested in excuses. Just send someone from head office to go and visit this branch and sort it out.<br> <br> Hello kobusm"