CF
Chad F
1 reviews | Active since Apr 2012
01 Mar 2015, 21:56
Still getting charged after cancellation!!!?
I cancelled my contract at the beginning of thlast month after the year membership came to an end yet still got a monthly charge from you guys this month. Please assist getting this sorted ASAP.
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Replies (1)
Virgin Active South Africa's replyOfficial
02 Mar 2015, 13:38Hello ***001,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
As discussed I have informed you that Vitality terminated your benefit before our debit order submission and that was the reason why our normal installment amount was deducted.
Your refund has been requested and will be paid out as soon as we receive our unpaid debit order confirmations.
Should you require any further assistance, please feel free to contact me directly.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
As discussed I have informed you that Vitality terminated your benefit before our debit order submission and that was the reason why our normal installment amount was deducted.
Your refund has been requested and will be paid out as soon as we receive our unpaid debit order confirmations.
Should you require any further assistance, please feel free to contact me directly.
Kindest regards
Robyn
Virgin Active South Africa's reply02 Mar 2015, 13:38
Official
Hello ***001,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
As discussed I have informed you that Vitality terminated your benefit before our debit order submission and that was the reason why our normal installment amount was deducted.
Your refund has been requested and will be paid out as soon as we receive our unpaid debit order confirmations.
Should you require any further assistance, please feel free to contact me directly.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
As discussed I have informed you that Vitality terminated your benefit before our debit order submission and that was the reason why our normal installment amount was deducted.
Your refund has been requested and will be paid out as soon as we receive our unpaid debit order confirmations.
Should you require any further assistance, please feel free to contact me directly.
Kindest regards
Robyn