STILL AWAITING MY DEBIT ORDER TO BE PAYED BACK.

I cancelled my Virgin Active contract due to the fact that i'm paying but not using the facility as i'm always busy.<br> <br> So i cancelled and she said a 40% Cancellation fee will need to be paid ASAP and so a Debit order went of for the cancellation - as well as my normal payment or R495.00 as she stated in writing that no further deductions will take place!! so i mailed her and she said shes sorry they will pay it back into my account and i'm currently still waiting and i'm e-mailing her and shes not getting back to me.<br> <br> Extremely upset regarding there service, and will never recommend Virgin Active!!