*****ing my money

I cancelled my Virgin Active membership within the 5 day cooling period. The amount I paid in advance when I joined with my family was R12520.00

Instead of refunding my money, Virgin Active has me running in circles to send letters stating where the money must be transferred to, despite providing the banking details the day after cancelling membership.

I provided the correct amounts as well as a copy of the banking statement showing the deductions when we joined up, but still after this long wait, the incorrect amount was refunded (R9900). I am waiting for this ********* company to refund the rest of my money!

Secondly, when we joined we were asked by the consultant (Mishe - Cape Gate branch) why we want to join a gym. We advised that it was for my 12 year old daughter who is a Western Province athlete to make use of the treadmill and for the rest of us (Me, wife, son) to support her. When we returned to join and pay, we provided the same information to a different consultant (Chantelle). They were all too pleased and failed to mention the age restriction for the treadmills. So upon our first visit we were embarrasingly told that my daughter is not allowed on the treadmill - the very reason we joined in the first place! The supervisor on the floor told us that the youngsters can use ALL the equipment besides the treadmill! The day we wanted to cancel membership, Chantelle did everything in her power to convince us not to cancel. When she loaded my profile onto the system, there was a different person's photo loaded onto my profile. Maybe they loaded a free membership for one of their friends to gym on my account, considering I paid the year's membership in advance!? I did not even want to go into an argument about the photo! So my wife did some research regarding the rules and it turns out the children are not allowed on the Circuit equipment either, despite the fact that they made use of the full circuit each time we visited the Cape Gate branch. The circuit is located right in front of reception, where everyone can see the kids using the circuit, but in all that time not ONE person told us that they are not allowed on there! So if we had continued our membership, we would have gradually been told that the kids can't use this and that. The agents never explained properly nor did they provide an induction. They actually purposefully IGNORED our reason for joining, perhaps so that they can earn the commission.

I want the rest of my money before Wednesday 7 October 2017 otherwise your problems will be TENFOLD! This is not a threat, it's a PROMISE! You have caused me and my family severe emotional trauma and inconvenience and I will NOT take this non-sense lying down!