*****ING MONEY!!!

I’m a student who had a virgin active contract which was R220 p/m. My contract expired in March, which is when I came to cancel my contract. I was told by an employee that I couldn’t cancel my contract and had to cancel it the month after my contract expired or I’d have to pay a cancelation fee. During lockdown I had phoned many times to cancel my contract, but of course, no respond. I managed to get through today and now I’m told I have to pay R450 to cancel my contract and that I should’ve canceled it in March when it expired (which I DID do). I’m an unemployed student who does not have the money to pay this but I must suffer because of untrained staff and their negligence. I’ve games at gym company and planet fitness and I’ve never had such a hassle with either of them. Please provide adequate information to your staff so they are able to assist us rather than sending us from point to point without any resolutions.