1 reviews | Active since Apr 2012
STAY AWAY FROM VIRGIN ACTIVE
Having signed my gym contract in November 2014, I attended and used the gym service up until Jan or Feb 2015. Due to a new job, intense working hours and not being able to make use of the service any longer, I requested to have the contract cancelled. Keeping in mind I have had a monthly debit order of R525 for this entire period (over R7,000) for a service I used for 3 months, Virgin still requires a R1,900 cancellation fee.<br> <br> Never, have I ever heard of such a money making scheme. I am not asking for all the money back which I have spent on nothing however, to cancel the contract seems to be another costly exercise no one can assist with - go figure, another *********** service provider in South Africa where customer service is nothing but a word.<br> <br> I highly advise against Virgin Active, and urge anyone thinking of getting into the gym to go anywhere but Virgin Active. It's not about your health / fitness, more about the money they can take from you.<br> <br> A complete and utter joke, STAY AWAY!!! There are far better gyms out there anyway which guarantee a much greater value for the money you spend per month, not to mention an easier cancellation process.<br> <br> Virgin, take a hike...
Thanks for taking my call and explaining the situation so that we could provide a solution that works for you. I will process this and email you confirmation.
Regards,
Dave
Thanks for taking my call and explaining the situation so that we could provide a solution that works for you. I will process this and email you confirmation.
Regards,
Dave
