STAFF TRAINING REQUIRED URGENTLY

I have just transferred my membership from Maponya Mall to Jabulani due to distance and cost savings and I must say on my first day I almost immediately regretted my decision. I have yet to receive my chip to grant me entrance to the gym, so that means I need to find someone to assist me which can take at least 5 mins because there is almost always never anyone at the front desk AND on my first day there was NO ONE to show me around, I was made to figure my own way around. The staff does not know how to communicate to the customers i.e. explaining that the system is down etc. The floor is always a mess, no one on stand by to clear the equipment (unfortunately not all clients have received home training either). The only reason why I am still with this gym is because of Ndumiso Phika, the personal trainer, this guy understands the meaning of customer service, unfortunately there is not enough of him to go around.<br> <br> I need someone to explain how long till we are given such below average service and why are we getting such in the first place and what do I need to get my chip to allow me undisturbed access into the gym?