Staff bullying of members

<p>On the 6 November around 15H15 I went to Virgin Active George to swim train. The pool temperature was so cold that I decided I'd rather not swim and instead went to the front counter to complain.</p> <p>However, my complaint isn't regarding the cold pool only but mostly the disgusting treatment I received from Jason Scriven.</p> <p>Not so long ago the pool was cold and when I approached Jason he told me that it was all in my mind and the pool was fine. So I took the matter to the Head Office.</p> <p>I went to Jason whom had gone to the pool to put his hand in and he told me that the water was 'hot'. I then told him to ask one of the members who was swimming and she told him the water was colder than normal.</p> <p>I asked him how he could say the water is hot... he interrupted me saying he never said that and that he isn't going to say anything because I wrote a letter full of lies. Jason was very rude to me and ***ardly laughed while saying it.</p> <p>I told him that I will be writing this letter of complaint and his reaction was "Go ahead, please do".</p> <p>I cannot believe that the members service here is such a joke... at the end of the day the members pay the staff salaries... you would think they would show... or at least pretend to show a little respect. </p> <p>If Jason didn't want to say anything then he shouldn't have. Instead he attack me calling me a lair... saying that the water was hot then a few moments later denying he ever said it.</p> <p>I want serious action taken against Jason... either he writes me a personal apolopgy or something to prove to me that Virgin Active takes this matter seriously or I shall cancel my membership.</p> <p>I refuse to be spoke to and treated like I'm someone's doormat... especially when I'm paying for a service.</p>