*********** Staff

I’m extremely disappointed with the management, communication, and professionalism at the Vanderbijlpark Virgin Active.

After suffering an injury, I spoke to management and was explicitly told that I was allowed to train in my Crocs due to my condition. Nikki assured me that all staff members had been informed about this arrangement.

However, a month later, I was approached by two different staff members on two consecutive days telling me that I was not allowed to wear them. Each time I had to explain the situation myself and remind staff that management had already approved it. This clearly shows a major failure in communication within the gym’s management team.

The issue is not with staff members doing their jobs, the issue is that management failed to properly communicate and document an arrangement they assured me was handled.

I then raised my concerns with Steven, who told me that the matter would be addressed in a management meeting and promised to call me after 2pm with feedback and an update. I never received any call or communication back.

At this point, the problem goes beyond the original issue. The Vanderbijlpark gym has shown poor internal communication, lack of accountability, and failure to follow through on commitments made to members. It’s frustrating and embarrassing to repeatedly be stopped over an issue that should already have been resolved professionally by management.