Spinning Instructor never pitched

On Tuesday 23rd June I went early for the 05h45 spinning class.<br> <br> At 05h50 there was no instructor, so I went to reception. They sent me back up to query with one of the staff who had arrived and was checking people in. He didn't even realize instructor was late until I pointed it out to him. He said he would go check and never came back.<br> <br> At 06h00 I went back downstairs and asked for a CD which was brought to the studio. I then proceeded to take the class myself.<br> <br> What is upsetting is that nobody from Virgin Active came to check if all was okay and they were quite content to allow a total stranger host a class with no experience<br> <br> Myself and another lady then wrote a complaints letter and I still haven't heard anything back from management regarding the no show. This is disgusting couldn't care less attitude