Special Offered

Hi there,<br> <br> Virgin Active offered a special, that if you were a Vitality member, and you joined the gym by the end of November 2015, you could get R700 off the activation fee (the activation fee for a Vitality member is R1355.00), if you attended the gym more than 24 times in two months.<br> I signed up with Vitality on 30 November 2015 - asked them to activate me the same day. I then signed a gym contract, paid my activation fee of R1355.00. The sales consultant tried to load me on 30 Nov (4-5 times) but because my Vitality membership had not been activated he could not. When phoned Vitality on 1 Dec to query why they had not loaded me i was told there was a system error and that the consultant had not taken down my bank acc details. So I was only loaded on 1 Dec backdated to 1 Nov 2015, so I could take part in the special offered. Numerous phone calls to Virgin Active Head office and the Manager at the Sun Valley branch I am told that they cannot back date applications, even though Vitality had a system failure. I am finding this highly unfair and am a very unhappy consumer as Virgin Active are very quick to sell you a contract but now there are problems they cannot fix it.