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Shana S

1 reviews | Active since Mar 2009

02 Mar 2015, 22:25

Sort your own transport problems!

Listen, I've been a member at virgin active for years now and use other Virgin active clubs and the Centurion staff are the only ones with attitude problems. As if they have a chip on their shoulders. As if they are doing the club and its members a favour by being there- at their jobs! Last night was the 4th time I was asked by a staffer for a lift home. I AM A MEMBER! I AM A VALUED CLIENT. When I leave my bank or Woolies or Pick 'n Pay, the staff don't ask for lifts, as if we are peers or acquaintances or colleagues or co-workers. It is entirely unprofessional and unacceptable not to mention rude, dangerous, presumptive, inappropriate and insulting. Talk to your staff. Their transport problems are not mine ! (that issue should be dealt with by you before you employ them, not so???) . I'd hate to bother Ross Faragher-Thomas with something that can be rectified by the Centurion Club manager forthwith.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply03 Mar 2015, 15:55
Official
Hello schauber,

I have tried to touch base with you via your mobile phone but to no avail.

On behalf of Virgin Active I would like to apologise for your experience at the Centurion club.

I have addressed your concerns with the management team at Centurion and the matter has been addressed internally.

Thank you so much for the feedback!

Regards
Robyn