Sooo unhappy and unfit!

I am currently a member of the Virgin Active Tygervalley branch. Due to the Pandemic (COVID) the club has only been allowed 50% capacity which is understandable. Since COVID they have reduced the number of members in a class and also reduced the number of classes however, have not reduced the debit order they take from members every month. When trying to book, classes are full all the time. Today I complained to the manager and I was told that they cannot increase the number of classes or capacity. This is unacceptable because members are not being compensated for the service they are NOT providing. They open the gym and then limit the number of classes but the members should pay the full amount every month. How does that make sense ? Got an email to say that Virgin will automatically be extending the freezing of our membership until 31 December at a special 20% freezing fee. Great news!!!? Not at all!!!! When phoning to enquire about the debit order amount, I was told that it is not 20% of your monthly premium, but 20% of the monthly club fee. This was however not mentioned in the email. This is totally unacceptable!!!!!!!! Now I am losing out on my classes and I am paying to do so?