socking service

On the 22nd of May the swimming pool was cold and was only repaired a week later. There seems to always being a pipe bursting or replaced... lack of maintenance??<br> However, I only use the pool and pay my FULL monthly bill. As the pool was out of order (water was too cold to swim and none of the staff bothered to let me know) I missed three days of my training. If I were sick or away... fine. But when I arrive at Virgin Active and am unable to use their facilities due to them being out of order... not fine.<br> Why should I pay for the days that I miss training due to the fault of the club?<br> I asked to be compensated for those days and the club manager, Susan, just become defensive and didn't even bother to contact the higher authorities, saying I can sue her and the club??? Is this how Virgin Active instruct their managers to behave?<br>