So unhappy!!!!!!

Been a member with Virgin active since July 2014, been using my Liberty discount ever since. Then mid Feb Gary from the club said if its your first time with Discovery & you have Vitality, you qualify for a no joining fee promo, he even came to work & got him clients from my colleagues. I cancelled my Liberty & activated my Vitality &it was my first time ever joining Discovery. I did all of that before the 1st of March so that it can be sorted before my debit date.I called Virgin Active to link up my Vitality to my gym membership,they told me that they waiting for an sms form Vitality to confirm the linking,when I called Vitality they said there is no such I must just go to the club & convert. Went to the club we tried to convert but the system requested a joining fee,I called Vitality again & spoke to some lady & she said I do qualify for the promo but she will escalate it to some dep. to be sorted out & had to wait for 2 days for response (ref ***) & when I called in the 3rd day they said there is no note stating that on my acc. Called Vitality again and they said I don't qualify due to my medical aid option,so Virgin Active misled me & now saying I have to pay full amoun