So Disgusted with virgin active really!!!

So, I have a contract with virgin active through multiply. Virgin active has been debiting me wrongly, I then phoned them and they sorted it out. The same thing happened again, called them and they sorted it out.....now, same thing again and again.....and I'm really getting sick and tired with your incompetence! To my surprise, virgin has now not debited me for 2 months, and have a nerve to hand me over to their lawyers to say that I owe them, so disgusted by your rude attitude and bad client experience!! This has went on for a year now and still can't be resolved?? Please sort this thing out and cancel my membership as I am ready to move on to Planet Fitness for better services. I am so disgusted with the service you have given me...sies maan!!