Sneaky

I took out a family contract as a Discovery Vitality member with Virgin Active 3 weeks ago. There was never any disclosure from the sales agent that there would be a payment for my son who is 10 years old. He informed us of the costs for myself and my husband as well as the initial payment that would have to be paid. He did inform us that we would get the initial payment back and only when I questioned him as to how the money is returned, he pointed out that it would be via Adidas vouchers. When I went in a week later to get the cards for my kids, they asked me for banking details. I asked why do you need banking details which is when the agent informed me that there will be a cost for my son. The fee was never disclosed until I questioned the need for my banking details. The agent insisted he had told us but he never did. He has since called me once and has promised to call back to see what he could do. The sales manager never contacted me as well even though a message was left with him. Disgusting service. Very selective of the information being disclosed. A customer has to be aware of all costs before signing any contract (section 23 of the Consumer Protection Act)