1 reviews | Active since Sept 2015
Slumming it in Virgin Active's cold showers
<p>There's be low pressure issues with the water at the virgin active in pmb. The club claims it's the municipality, I suspect they haven't haven't paid their bill, when there's an issue with water, the municipality generally cuts the water altogether, not a single drop comes out. When a bill hasn't been paid, that's when the water pressure is low. Active Active pmb branch has ****y service delivery and customer service on a regular day, now with this water issue, they're just failing, queries are answered with so much attitude. I've called the head office and was placed on hold for such a long time, they also seemed so confused when I told them we haven't had water in over 2 weeks. I don't know how these guys work with each other. Head office also promised to call me back by today, but there's been nothing. Toilets get locked up out of the blue, which is the worst when you've just put in a workout and downed over a liter of water and desperately need to pee. My thing is, if I couldn't pay my monthly subscription, these guys would bar me from entering the gym, penalize me, black list me. They'd do everything but try understand why I'm not able to pay. I've been patient with the situation for over 2 weeks, I've tried to engage them, but seriously I shouldn't have to pay for a service I can't use. </p>
