Slow to Respond to Help

I joined the gym last year July And I've been very consistent and avid in the gym scheduling Something that really encouraged me was the rewards program, particularly the gym streaks, however on occasion id notice that if I used my card for access instead of my app or at certain gyms like Tygervalley the update would take days sometime requiring me to call to correct

This happened again last week, with my Friday visit not being logged as my phone was off and I needed to give ID for access, That visit hasn't been logged till today, and resulted in my 32 week streak being lost! After all that work, you can imagine how demotivaring that becomes. I've asked numerous times for it to be resolved and am only given emails with codes but no resolution.

Very sad that this is how my experience with this gym will be concluding