1 reviews | Active since Aug 2016

22 Aug 2016, 03:20

Slack staff!!!

<p>Not happy with your kloof KZN branch at the moment.</p> <p>I lost my gym card wednesday/ thursday at 5am last week in the gym. (My fault I know)</p> <p>I had to log in with my ID twice last week and I was informed I can only do it 3 times (also fair enough)</p> <p>So I searched for it over the weekend and finally when I could not find it I gave up. And decided to go buy a new one.</p> <p> </p> <p>So this morning I paid R70 for a new card. Just to find my card lying in a pile of lost cards after I had already paid.</p> <p> </p> <p>Now it cant be reversed and that card is blocked </p> <p> </p> <p>I think its pathetic that it took you guys over 4 days before even attempting to contact me. As you know you can only ID code in 3 times.</p> <p> </p> <p>The whole weekend!</p> <p> </p> <p>I did not even think of contacting the gym as I know virgin active usually calls immediately. As I have been called while in the gym to collect my card I dropped.</p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply22 Aug 2016, 12:42
Official

Thanks for tkaing my call and detailing the frsutrations. Your refund has been processed and the matter escalated to our club general manager to get in touch with you.

Once again, please accept our sincere apologies for the unpleasant experience.

Regards,

Dave