Since Jan to May they can still not get us on!

This company as a gym is awesome. Yet the administration *****s all the joy!!! Since January my family tried to enrol successfully at Virgin Active Moreletapark. Each time the enrolment is done halfway, saying next time they will finish it. We've been in those sales rooms with our docs now 4 times!!! Finally my membership is right but my husband and kids are still stopped at the entrace \there's a problem