Shocking: Virgin Active.

Less than 1 star is applicable. Joined, my son and on the 24/03, at the Randburg gym. Was advised that there were arrears in March 2011, we dealt with Simone Barker, advised her we were not aware of these arrears, as no one had ever contacted us. Advised her that regardless a debt according to the NCR, prescribes after 3 years, and you can’t ask us to pay for a debt we aren’t aware of 12 years later. We were told it would be cleared and we could proceed with the membership application, my son and I both received our membership cards. On the 30/03/2023, I get a call from the sales lady from the Randburg branch, to say head office has now gone back on their word, and I must pay the debt (that I’m not aware of), and to call Brad office. I call head office, and advise the lady on the phone, that the so called debt had prescribed and in terms of the NCR you can’t enforce this 12 years later. She became quite rude and told me if I insist on the debt prescribing, we would not be able to ever join at Virgin Active. I told her that her attitude was quite uncalled for, and that Virgin Active isn’t the only gym. I also advised her that I was going to make a formal complaint to the NCR. Virgin Active, had not supp**** any hard copies or electronic copies of this so called debt. The agent terminated the call rudely and put the phone down.

Is this the Virgin Active way of doing business and is this the company’s mission and vision statement.