Shocking Services / What a joke

Have been a member of Virgin Active for some years, had a debit order in place and all of a sudden I get this sms to say i have been handed over to MBD. Not one person has called from the gym. But i suppose when you have the monopoly who actually gives a damn about their members no matter how long they have been going there.<br> I proceeded to call MBD call centre yesterday and got promised an email with the details of how much etc. Well still waiting for that email. Both VA & MBD are friggin useless at customer service. NOTE: THEY CAN LEARN ABOUT CUSTOMER SERVICE FROM WOOLWORTHS.