SHOCKING SERVICEFROM ACCOUNTS AND TO CANCEL MEMBERSHIP

For more than 3 weeks now i have been trying to get the correct amount payable by me on the arear of my Virgin active account , firstly the incorrect amount was given and then a statement was sent , once the statement was sent i then advised that the amount on the statement is the correct amount and asked for confirmation .

I also then asked Virgin active accounts if i may please cancel my membership and arrange payment of the arears amounts as i am no longer making use of this membership , i was then ignored for 1 week with no answer where at first they were answering within a day , i then followed up for an response however i recieved no response from them .

I again followed up advising i will be laying an complaint on hello peter , shockingly no answer still.

I am shocked at how fast you can be signed up and how its so hard to cancel an contract that was only supposed to be running until May 2020 .