Shocking service with Virgin Active!!!!

I've never had such a terrible experience with a business. Trying for 2 solid days to cancel my membership with them but failing. I'm told to pay for freezing and then to cancel! Had I known this when signing up, I wouldn't have by all means. I went into one of the gyms, called head office and accounts, only to have the phone shut in my face when called on my cell phone. They never had the audicty to call back. Their attitude was shocking. I thought all calls were recorded for "quality of service". Definitely could have fooled me.