SHOCKING service or the lack thereof...

I joined Virgin Active Horizon View in July last year but for some or other reason my contract was only activated in December 2021. I signed for R230 per month. On my second month my premium jumped to R345?

No use in calling Virgin Active because "they are offline" if the phone call even goes through. I am on hold now for almost 10 minutes trying to get hold of VA. The club is virtually useless, nobody can give me information about my increased payment. The reception said last night somebody will call me this morning and I am still waiting.....

Never have I received such shocking service from a company and will NOT recommend any one to join. I should have gone to Planet Fitness....