Shocking Service from Leigh

<p> </p> <p>We as a family of 6 has been with Virgin active for the past 10years,my daughter trains at Igor the SA Swimming coach at Tuks as she is 1 of the top swimmers is SA.Every year over December I arrange for a few vouchers at Waterstone Virgin active with Johan the previous Manager and never had a problem ,this year I arranged with Ryno ,who also assisted with a few vouchers ,and then arranged a month's membership for her ,the person who supposed to arrange it never got back to me regarding the rest of the month credit as she will only be using it for a week mow and rest later ,</p> <p>This morning we were met by Leigh at the door with the most pathetic attitude of we will not let you in because the payment was not done ,after I explained that we are waiting for Christo to confirm the credit and the amount he still flatly denied entry even though he knows our whole family trains there on a daily basis ,and we are not running away just waiting for there personel to come back with an answer,he said we have to wait another hour till the person gets to gym, It is totally unacceptable to be to let a person woks with customers that dont have a clue of customer service and to make a scene in front of the whole gym and other customers just because he is in a position to abuse power.</p> <p> </p> <p>Most pathetic way to treat customers ,just because we pay monthly does not give them the right to treat customers ,like sh.........</p> <p>Virgin active needs urgent customer relations training ,for is does not help standing in shopping malls and try to convince customers to come to gym just to chase them away with the most pathetic attitude .</p>