Shocking service

So I was very excited in joining Virgin Active and how they're stuff in Cresta helped that I even wrote a review on Google about their service. Until I lost my job and my attempts to cancel my membership has been a nightmare after the other. First time I called I was told that I need to pay the cancellation fee first... I mean "I just lost my job, can't I make an arrangement?" No siŕ. It's either you pay it in full or incur further charges.

Today I called again requesting to cancel the membership to avoid further charges and your stuff memeber (Sakhi) has a nerve to say that I'll search him on Facebook when I request his surname?? First who said I am on Facebook?? What manner of insult is this?? What's so interesting about him that I'll go to an extent of searching him on Facebook??

Can someone please help cancel my membership? I am not liable for anything beyond the 1st of Dec 2019.