Shocking service at call centre and customer service

<p>Been a member at Virgin Active for more than 20 years. I recently changed medical aids from Discovery to Momentum. I requested my membership be cancelled effective 31/12/2016, as Momentum does not have the same offering. I recently found out that due to the fact that I have other products with Discovery, can remain on vitality. I simply request that my membership be re-instated with Virgin Active, as the Vitality has be re-instated with Discovery.</p> <p> </p> <p>This began with call to the call centre ***. I was originally called by the retention department in December 2016 and said will follow up. On calling the retention department, was told the department only returns in March 2017. Wow, I was shocked. I requested to send an amail customer serivces and lodge a complaint. I was advised to use ********** Sent a mail on the 10/1 and received an automated reply with ticket number VkV6Uw advising they were busy with my reuqest. Well, as of today Im still waiting.</p> <p> </p> <p>I called again on the 12/1, promised by the call centre agent, that she will come back to me within 2 days, I still am waiting,</p> <p> </p> <p>I called again on the 17/1, spoke to another call centre agent, confirmed that a previous request is on file and a new request will be logged. I was advised to wait another 2 days. To date, I'm still waiting.</p> <p> </p> <p>What is your problem Virgin Active?Do you not want retain a client? Pathetic service.</p>