Shocking Service

Shocking service, have to explain at club each time I swipe since January 2022. Converted contract late December 2021 to multiply, following month Virgin tried to deduct a double deduction. Granted I blocked the new instalment but since I have double deductions going off while their is a credit in the old account. Your call centre was sent all relevant bank statements etc to rectify in January 2022. Apparently, all referred to treasury to rectify. Do not get feedback and double deductions simply continue.