Shanty Kganyago

A special thank you to Shanty Kganyago from the Retentions team for assisting me with my gym membership. She truly listened, took the time to understand my situation, and helped me find a workable solution. Thanks to her support, I’m happy to say that I’m still a member at VA Collections.

Shanty was professional, attentive, and consistent with her follow-ups. The experience with her stood out, especially compared to two other consultants who were meant to call me back but didn’t.

Thank you, Shanty, for turning what could have been a frustrating experience into a positive one and for genuinely making my day.

Five stars to you and your exceptional service.