SB
Sue B
1 reviews | Active since Nov 2012
08 Jul 2015, 09:49
Sewerage smell near pool area & Bad Attitude
As a loyal member of VirginActive, I would like to draw attention to several negative features that have crept into the Sunninghill gym over time.<br> <br> Firstly- The corridor between the pool area leading to the shower room is especially bad. The floors are flooded with water and as a result of minimal mopping up, have become grimy. There are no non-slip mats or a railing in this area and as a result, I almost slipped twice. When I pointed out the above issues, Dirks response was that this area \Will never be dry". When I almost slipped again"
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Replies (1)Virgin Active South Africa's replyOfficial
08 Jul 2015, 15:14Hello suebarry,
Thank you for taking my call today.
I would like to take the opportunity to apologise for the poor experience you received when visiting our club at Sunninghill and the frustrations caused thereby.
I have made contact with the Club Manager who will call you to discuss this matter further and reassure you of his plans going forward.
Thank you for your patience and understanding while we work on getting this right.
Take Care.
Chris M
Thank you for taking my call today.
I would like to take the opportunity to apologise for the poor experience you received when visiting our club at Sunninghill and the frustrations caused thereby.
I have made contact with the Club Manager who will call you to discuss this matter further and reassure you of his plans going forward.
Thank you for your patience and understanding while we work on getting this right.
Take Care.
Chris M
Virgin Active South Africa's reply08 Jul 2015, 15:14
Official
Hello suebarry,
Thank you for taking my call today.
I would like to take the opportunity to apologise for the poor experience you received when visiting our club at Sunninghill and the frustrations caused thereby.
I have made contact with the Club Manager who will call you to discuss this matter further and reassure you of his plans going forward.
Thank you for your patience and understanding while we work on getting this right.
Take Care.
Chris M
Thank you for taking my call today.
I would like to take the opportunity to apologise for the poor experience you received when visiting our club at Sunninghill and the frustrations caused thereby.
I have made contact with the Club Manager who will call you to discuss this matter further and reassure you of his plans going forward.
Thank you for your patience and understanding while we work on getting this right.
Take Care.
Chris M
