Service Sucks

The consultant doesn't even know how to do his job, call centre agents useless, collections don't get me started. I have complained numerous time regarding my contract that I have an outstanding balance that I was not even aware off. <br> <br> I am the one that has been running around asking for answers but nothing. I refuse to pay the amount as there was no communication being made towards that account, I have been sending emails but only to be told that I will be assisted at the branch, bully hell stupid branch consultant, doesn't even know his job and quick to sign up memberships.<br> <br> The service I received is beyond poor, I am extremely ****ed.