Service Please

<p>We have been loyal to Virgin Active since it's inception.....we had a debit order on my credit card to pay monthly. Out of the blue my husbands membership card was being denied at the gym. I had to find out that debit orders on credit cards were no longer Virgin Active's policy.....no client service to advise the change however. Then when I asked the Accounts debt to send me forms to change the debit order detail AFTER I initiated the contact...they ommitted to send me the forms...then I called again...initiating contact....and the line was cut....Service Please Virgin...where is your loyalty??</p>