Service at its worst.

I had a membership with Virgin Active 3 years ago. At the time both me and my wife lost our jobs. We went to the branch where we used to gym, to cancel. But they told us they would put our account on hold. October of last year I get contacted by MDB and get informed that I need to pay my membership after no contact from anyone in the last few years. I indicated to the person on the phone that I was willing to pay but they need to send me a breakdown of my account. Still no feedback and now they send me constant SMS's reminding me of some arrangement I made. Which I obviously did not do. Getting through to Virgin head office is impossible because the lines are always busy.