**** service

I am so very furious with the **** service i am receiving from virgin active .Myself my husband and two kids are clients of the virgin active steenberg branch capetown..but now i was not debited on the 1st of September then i called and they saying i had insufficient funds which was not true..they debited twice the normal amount then it went to insufficient payment.i called the call centre and made a direct payment of R515.00 ..ok then when my husband went to gymn they tell him he cant gymn cause there is a dispute with the account even after my husband showed the person proofof payment ..then someone from call centre calls me to say i owe R1800 and im like are u insane what the hell is going on its been two weeks that we could not use the gymn can someone sort this mess out so we can have flippin acces to the gymn which we have never missed any payments since we signed with the gymn.. Oh then my husbands account gets debited with almost R600 for our two boys he calls the call centre and the guy tells him his gonna get his balance of R200 plus refunded cause he was debited the wrong amount and his still waiting more than 2 weeks for hie refund.the guy emails him again to ask what must he do twith tje edtra money he was debited for and my husband says he wants it refunded..again still waiting on the call.CAN U PLEASE SORT OUT THIS ****..SOMEONE PLS LET ME KNOW WHAT THE HELL IS HAPPENING TO.MY ACCOUNT AND MY HUSBANDS REFUND..