Seriously?!

At the end of June 2015 I joined Discovery Vitality so that I could join the gym at a lower fee. I then paid the R1355 joining fee as a vitality member at the gym, but the lady who helped me (is very helpful) said that if it showed that I joined in june, i could get a discount, but that I would have to pay a full joining fee for june to qualify, which was another R645, but that that amount would be refunded within a week. Until late September 2015 the system did not recognize me as a member, because head office said that there was no proof of the R1355 being paid. I had by that point already given them my bank statements cleary indicating that the amount was deducted from my account by virgin active, but still, no activation of membership. In the end they refunded the R1355 so that I could rejoin, but I still have not received the R645, after numerous request from the Menlyn branch and myself! This struggle is REALLY getting very irritating and frustrating...