Serious red flags about what goes on in the call centres...

This is the second post I did, because I did't anywhere after the initial post.

I cannot stress how bad the customer support is when it comes to resolving issues/disputes about cancellations. It has taken me close to a month, multiple promises of callbacks, empty promises of email correspondence. I think I can also count on 3 hands the times I had to phone them to pick things up again. Not to mention just dropped calls.