Selling **** Lifestyles

Signing up and leaving my previous gym for a Lifestyle in 2022 was the worst mistake ever. I joined at Cape Gate branch through a consultant from Milnerton as he was in sales and looked and sold the product. I then signed up my kids aged 9 and 2 at the time, in this same time I lost my club card 3 weeks before the app roll out. I was issues a new card and had to make payment of R50. I went through a few debit orders and notice that Virgin had billed me 3 times for the month. Upon asking what I was billed for and if they could not use this for the new card issued no one could answer me. I eventually paid the card fees sent proof to Melinda which was never allocate nor was my email read to responded back to, I was not allowed to enter until it was paid even though I kept showing the consultant emails sent to Melinda as informed. Keeping in mind Virgin now owes me 2 month for double billing. After numerous complains and chats with everyone working at the gym and complains on FB and leaving my ID at reception every single day I finally spoke to the store manager whom then compensated me with a free month. This is probarly 6 months after the initial incident happen. Nov 2023 I signed up my husband on your black Friday special which Paul the sales consultant assist us with. Free Jan and Feb if you attend more than 3 times before the 10th Dec, Ive been billed in Jan and in Feb, spoke to Katlego and informed her about the billing, I gave Virgin a week to fix it before reversing the transaction in Jan, I did the same in Feb as the staff and manager at cape gate are *********** and communicating or delivering. It seems they not system trained as I now no longer exists as a customer. Ive lost out on app point, sprint weeks which could have gone towards the monthly fees. Ive asked for print out of the billing as they do not send you a monthly statement, only 2 accounts statements were provided even though I hold 4 accounts at the gym. The manager sent a message with a consultant saying he will give me a month free... Im not sure if they realize the embarrassment of having to explain yourself to every consultant at front desk with a line behind you. Having someone to tell you, you in arrears with people standing behind you when this is not the case. I dont think I have ever been this embarrassed and humiliated. The worst part is no one at the gym working for Virgin active wants to take accountability or responsibility of this. Not Melinda in finance, not the assist manager Kat not Wiaan. Im calling using my cellphone on my time, Im following up acting like I have no morals begging someone to just sort things out. I bought into a lifestyle that was lived in Milnerton but could not be delivered in Cape Gate.