Selling lies!

I signed up to lies and was told that I would receive a link to make an initial payment of R199 and the rest I would start paying in March 2024. On the 25th Nov Virgin Active debited R495 from my account, which was supposed to be debited in March, no link received from the agent at all. This morning I called to cancel and I was told I would be charged a cancellation fee of over R2000 and they can’t do anything because they have no proof of the conversation. The guy never read the contract to me and never sent me a copy yet he took all my details. Now this is MY fault! I have never gone to their gym but i must pay them for the lies their agent told me, they won’t give me a proper complaints line and the customer service just stinks.