1 reviews | Active since Sept 2013
Selling contracts under false marketing
Hi, I was approached in a shopping centre by the salesman who promised me if i take a virgin active contract with them, i will be given the following benefits:<br> 1. R800 cashback for visting the gym after 2 months. which i honored. Gym has not paid R800 to me however. i have called and texted the salesman who is extremely evasive, promising to look into the matter and arrange for the funds to be deposited. to no avail. <br> 2. He said i can save on a portion of gym fees if i sign up for vitality with no extra costs for my me. This turned out to be a lie. there is a joining fee etc which he insisted there was none.<br> <br> I have tried emailing someone named Ashley as well. and he has ignored my requests.<br> <br> All i need is for this contract to be cancelled
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise sincerely for the level of service received.
As discussed, I have addressed the concern with the Senior Management team and feedback will be provided soonest.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise sincerely for the level of service received.
As discussed, I have addressed the concern with the Senior Management team and feedback will be provided soonest.
Kind regards
Robyn
