AR
Adele R

1 reviews | Active since Sept 2013

16 Oct 2015, 14:08

Selling contracts under false marketing

Hi, I was approached in a shopping centre by the salesman who promised me if i take a virgin active contract with them, i will be given the following benefits:<br> 1. R800 cashback for visting the gym after 2 months. which i honored. Gym has not paid R800 to me however. i have called and texted the salesman who is extremely evasive, promising to look into the matter and arrange for the funds to be deposited. to no avail. <br> 2. He said i can save on a portion of gym fees if i sign up for vitality with no extra costs for my me. This turned out to be a lie. there is a joining fee etc which he insisted there was none.<br> <br> I have tried emailing someone named Ashley as well. and he has ignored my requests.<br> <br> All i need is for this contract to be cancelled

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply16 Oct 2015, 16:56
Official
Hello annalyn,

Thank you so much for taking my call today.

On behalf of Virgin Active I once again would like to apologise sincerely for the level of service received.

As discussed, I have addressed the concern with the Senior Management team and feedback will be provided soonest.

Kind regards
Robyn