schocking, Misrepresentation

When I signed a contract with virgin I was guaranteed access to the club since payment is done by debit order, virgin has the money from me but refuse me to have access, when requesting for the situation to be solved, I get told, its him, or her or something else ,THE FACT IS < I HAVE NO ACSESS TO THE GYM WHICH VIRGIN HAS TAKEN MY MONEY FOR THE PERIOD I WANNA ACSESS, <br> again no one I mean NO ONE is able or willing to help to assist to solve this matter amicable .<br> yes indeed ,I feel being targeted by virgin active just to enrich themselves ,to make theft and ***** by taking my money and refuse to help