KR
Kagiso R

1 reviews | Active since Feb 2016

04 Feb 2016, 08:08

**** to register new contract to gain commission

Hi<br> <br> I have been a member of virgin active since 2015 under momentum multiply together with my wife and son. We are members of Bankmed medical aid even though we are under 2 different medical aid plans but we were all under one multiply portfolio which was under my name. Bankmed administration recently moved form momentum to Discovery.<br> <br> We got a calls from Bel Air advising us that they can do the switch for us from Mulitply to vitality so as to continue getting discounts on gym. This was done for me by a lady called Gugu. <br> <br> It was not possible to have my whole family under one vitality plan since we are in different medical aid plans. My plan was to have my family under my medical aid from 01/02/2016 and so we agreed that we will only switch my wife from multiply to vitality once that is done and in the meantime we cancelled my son's v-club membership. Thabiso (Gugu's manager) advised that we shouldn't cancel my wife's membership as well since she will be forced to pay a joining fee when we eventually do the switch on 01/02. We are still under different medical aid pland and so I want to cancel my wife's gym membership but to my suprise, I am told she has a year contact at Bel Air.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply04 Feb 2016, 10:49
Official
Hello Nkoe30,

Thank you so much for taking my call today.

On behalf of Virgin Active please accept my apology for any miscommunication.

We have proceeded to cancel your wife's contract, should you require any further assistance please feel free to contact me directly on 021- 684 300.

Kind regards
Robyn