kK
kierawelz K

1 reviews | Active since Jul 2016

07 Jul 2016, 12:37

**** of a company

<p>I called this stupid company to cancel my membership in the month of June,I was told this would take 14 days to process during the 14 day period I received a call from virgin active, asking why I wanted to cancel I explained to the representative that called that it was too expensive for me,he suggested that I move to the RED club in braamfontein I told him that would be expensive too as I live right upstairs the Milpark gym(home gym) as I would have to travel there. He then said should I not cancel,I would pay R259 for 2 months in milpark and then pay the R400 thereafter, I told him I had already thrown my access card, this con man said he would make note of that and I would pay the amount stated above. Note: virgin active claims their calls are recorded but when I raised this morning when I called the call centre nobody was able to assist. Anyway, virgin active owed me R200 as my account was advance,on the 31st this company debited R400 which obviously bounced as I did say that I could not afford their services anymore now I'm in errears of R200,meaning this company was ******** me into not cancelling. I want this R200 reversed and my membership cancelled with immediate effect or what I was promised delivered to me!!!!</p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply07 Jul 2016, 14:57
Official

I have tried to touch base with you via your mobile phone but to no avail.

On behalf of Virgin Active, please accept my apologies for any frustration.

Please look out for my email - l hope to be in touch with you soon to have this resolved.

Kind Regards,

Tracy-Lee