**** by Virgin Active employee and his manager

On August 2021 I joined virgin active using my vitality benefits. I was over charged with R565, instead of charging me 530 they charged me R1100. I have been trying to get my money back since then with no luck. When I call to cancel my account they always tell me about my account being in arrears and that it is not showing my R1100 payment but its showing activation fee. It's 4 months now I'm going through same thing.