Salesmen dont give full information

1. this refers to all Virgin Active Salesmen, they will never tell you the price of gym fees over the phone. 2. I wanted to sign up at Virgin Active with my Multiply membership. My Multiply membership was not activated as yet when I had this conversation with Fanie. I told Fanie I wanted to sign up with a 24 month contract as this will be cheaper. He said that is okay. Then, when I had my Multiply activated and was ready to sign up at the gym, he says \no, sorry on Multiply we only do 12 month contracts\". Couldn't he tell me this the first time I had a conversation with him? 3. I was at the gym on Sunday 31 Jan 2016 to sign up. I told him I was here to sign up in order to make use of the January no sign-up fee special. I asked him if it is free, he said yes. However, he **** as Multiply took out R99 from my account for the sign up. 4. I asked him if he can set my registration date for 01 Feb 2016 so Multiply will give me 60% discount from Feb-July instead of Jan-Jun, he said no it cant be done because if I sign up in Feb, I will pay R750 sign up (I forgot the exact amount). That was also a lie. He could have said that \"as a Multiply user, if you sign today/01 Feb you will pay R99\""