Sales staff give wrong information and are never available

<p>Dealing with your sales staff at Virgin Active Broadacres is an absolute nightmare, they are not very educated about the Momentum Multiplier product or the Vitality product. I got diffrerent and conflicting information from each sales person at Broadacres and even the receptionist told me that I dont have to pay a card fee when moving from Multiplier to Vitality, which is apparently incorrect. I moved from Vitality to Momentum in February 2016 and I had to contact Momentum to get the accurate information. Now as of 1 October 2016 I moved from Multiplier to Vitality and again I was given incorrect infomation about prices, contract duration. It is also very frustrating when I wanted to go into VA Broadacres to activate my new contract and I was told that I cannot be assisted after 6 pm because the sales staff 'knocks off' at 6 pm. Then I was promised that a sales consultant will come to my place of work during office hours to sign my contract. After 2 days no one phoned me, when I called Broadacres I was told that their car broke down and that I have to take time off work to come and sign my contract. I am extemely disappointed and frustrated with the level of service from sales, considering that I have been a loyal member of Broadacres for 10 years. I really love the gym but but your sales staff really leave a bad taste. </p>