Sales Consultants Misleading clients/Bad Service/*********

In June/July 2017 I went to Virgin Active in Paarl to use their studio for dance. I mentioned to the consultant at the time that my goal was to teach people to do dance fitness at the gym. I also told her that they need to give me a roster to show when the studio is in use so that I can book a week in advance to prevent any double booking or any inconvenience. My question to the sales consultant was, "Is this possible and what do I have to do" The consultant told me that it would not be a problem, I just have to sign up with them and who ever I teach can just come and wait for me , or will be sent up to the studio if I am already there. The package that I would have to sign up for would be about R 500. I still told the consultant that the only reason I am signing up is if they meet my terms, in other words me teaching dance in their studio and she said yes. I then signed a contract with them, and for the first two weeks things was pretty okay, here and there was a few confusions with regards to the people that I trained, but was quickly sorted out. Then came the second week, one Saturday and I had a group of 6 people to train. The stopped me right there in front of all my students and told me that they can't enter and I cant teach them. I was very confused and spoke to the sales consultant who initially told me that it was not a problem and it has been communicated to the GM. She told me that they don't want to allow me to use the area for teaching, but a week ago it was fine. A long story short, this went on for weeks, months in fact. I receive bill after bill that I now have to pay my membership fee. However, I told them to cancel my membership as I did not receive the service that was promised to me. No one cancelled any membership. Every time I call, the GM is in a meeting. I leave messages for him to call be back. Nothing has happened I even phoned a few day ago and the lady at the front desk took my name and contact number and told me she will get the GM to call me.

All they want is you to sign up and I think the sale consultant would say anything just to get a sale. This was the worst experience I have had with any company.